Cookie Policy

This Cookie Policy explains how DHI Telecom Group, LLC (doing business as TravelWifi) (“DHI Telecom,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on our websites and applications. By continuing to browse our sites, you agree to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners. Cookies do not contain personally identifiable information by themselves, but they may be linked to other data we hold about you.

Similar technologies include web beacons (pixel tags), local storage, and session storage. This policy refers to all such technologies collectively as “cookies.”

2. Cookies We Use

Essential Cookies

These cookies are strictly necessary for our websites and services to function. They cannot be disabled without breaking core functionality. They include:

• Session cookies: Keep you logged into your account as you navigate between pages
• Security cookies: Help detect and prevent fraudulent activity and protect your account
• Load balancing cookies: Distribute traffic across our servers to ensure availability
• Cart and checkout cookies: Maintain your order as you progress through checkout

Legal basis: Legitimate interests / Contractual necessity

Analytics Cookies

These cookies help us understand how visitors interact with our websites, which pages are visited most, and where users drop off. This data helps us improve the user experience. We use:

• Google Analytics: Aggregated usage statistics including page views, session duration, and referral sources
• Performance monitoring: Page load times and error tracking to identify technical issues
• A/B testing: Comparing different versions of pages to find what works best for users

Legal basis: Consent (where required by law)

Marketing and Targeting Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners. They include:

• Retargeting cookies: Allow us to show relevant ads on third-party platforms to users who have visited our site
• Conversion tracking: Track whether an ad click resulted in a purchase or account creation
• Social media cookies: Set by platforms like Facebook, Instagram, and LinkedIn when you interact with our social content

Legal basis: Consent

Functional / Preference Cookies

These cookies allow our websites to remember choices you make (such as your language preference, currency, or region) to provide a more personalized experience. Disabling them may reduce convenience but will not break core functionality.

Legal basis: Legitimate interests / Consent

3. Managing Your Cookie Preferences

You can control and manage cookies in several ways:

Browser Settings

Most web browsers allow you to manage cookies through their settings. You can typically find cookie controls under Settings > Privacy or Settings > Security. Note that disabling all cookies may affect website functionality. Common browser settings:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Opt-Out Tools

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Interest-based advertising: Digital Advertising Alliance opt-out
• EU/EEA users: Your Online Choices

4. Third-Party Cookies

Some cookies on our sites are set by third parties, including:

• Google LLC — Analytics and advertising
• Meta Platforms, Inc. — Social plugins and advertising pixel
• Stripe, Inc. — Secure payment processing
• Intercom, Inc. — Customer support chat functionality
• Cloudflare, Inc. — Security, performance, and bot detection

These third parties have their own privacy and cookie policies. We encourage you to review them. DHI Telecom is not responsible for third-party cookie practices.

5. Cookies and Mobile Applications

Our mobile applications may use similar technologies such as device identifiers, local storage, and SDKs provided by analytics and advertising partners. You can manage these through your device's privacy settings (e.g., “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android).

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, regulation, or our business practices. We will post the updated policy on this page with a revised effective date. For significant changes, we may notify you by email or a banner on our website.

7. Contact Us

If you have questions about this Cookie Policy or wish to exercise your cookie-related rights, please contact: