Privacy Policy

DHI Telecom Group, LLC (doing business as TravelWifi) (“DHI Telecom,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, products, and services.

Company: DHI Telecom Group, LLC (DBA TravelWifi)
Address: 9251 Park South View, Houston, TX 77051

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Name, email address, phone number, and billing address when you create an account or place an order
• Payment information (credit/debit card numbers, processed securely by our payment processors)
• Communications you send us via email, chat, or support tickets
• Preferences and settings you configure within our services

Information We Collect Automatically

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent, clicks)
• Network data (data usage, connection times, geographic region of connection)
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Process transactions and send related information (confirmations, invoices, receipts)
• Send administrative communications such as account notices, security alerts, and support updates
• Send marketing communications (you may opt out at any time)
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations, including telecom regulations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf (payment processing, data hosting, analytics, customer support)
• Network partners: Telecom carriers and network operators required to deliver connectivity services in specific countries
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Protection of rights: To protect the rights, property, or safety of DHI Telecom, our customers, or the public

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Account data is generally retained for the duration of your account plus 7 years for billing and tax purposes.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience. For detailed information on the cookies we use and how to manage them, please see our Cookie Policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request transfer of your data in a machine-readable format
• Opt-out: Opt out of marketing communications at any time via the unsubscribe link in any email
• Restrict processing: Request restriction of how we process your data in certain circumstances

To exercise any of these rights, contact us at privacy@dhitelecom.com.

7. California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a verifiable consumer request, contact us at the address below.

8. International Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the General Data Protection Regulation (GDPR) or equivalent national laws. The legal bases for processing include contract performance, legitimate interests, legal obligations, and your consent where applicable. You have the right to lodge a complaint with your local supervisory authority.

9. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage for sensitive data, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date, and where required by law, by email or prominent notice on our website.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: